Sales Tax:
We are a Texas based Company and as such, must add/collect sales tax for orders shipped within Texas state boundaries.

Payment Methods:
We accept major credit cards (VISA, Mastercard, Discover, and American Express).  We also accept cashier’s checks and/or money orders in US Dollars only. No personal checks are accepted.
Privacy:
We will not share, sell or in any way exchange customer information with any individual and/or organization. This information will solely be used for the purpose of conducting an e-commerce transaction between the customer and us. Note: The only instance in which we will waiver from this policy is when we are required by law enforcing authorities to provide information due to an alleged criminal activity and/or violation.

Shipping and Delivery:
All orders are shipped First Class, via the United States Postal Service. According to the USPS, orders shipped within the state of Texas normally arrive within 3 to 5 business days after ship date. Orders shipped outside the state of Texas normally arrive within 5 to 7 business days after ship date. Please remember that these timeframes vary during weekends and holidays. 

We ship within the continental U.S. An additional shipping charge will be charged to shipments outside the U.S.  Orders will be shipped within 48 hours of payment approval. This will vary on orders received over the weekend and/or holidays. Note: On U.S. holidays, order processing and shipments may be delayed due to carrier shipping and delivery work schedules.

Backorders:
At times, products ordered will be out of stock. These items will be shipped out as soon as our manufacturers re-supply our inventory. Usually, these items will be received and shipped out to customers within 5 business days. 

Discontinued Items:
At certain times, labels discontinue items without adequate notification that would allow us to delete them from our catalog, before a customer places an order. In situations like these where a customer orders a discontinued item still posted on our catalog, we will notify the customer via phone or e-mail of the situation. At this point, the customer will have the option of either selecting a different item or requesting a refund or credit. 


Return Policy:
We will accept the return of merchandise based on these conditions:
a. You must notify us via e-mail (returns@mitiendamusical.com) to request a return authorization number. 
b. Your request for a return authorization must take place within 48 hours of your receipt of the shipment.
c. The product you wish to return has not been opened and/or tampered with.
d. Once we receive the return and the above terms have been met, we will issue a refund on the product being returned, 
minus shipping and handling. 
Note: After the 48 hour period, all sales will be final.

We accept the return of damaged and/or defective product based on these conditions:
a. You must notify us via e-mail (returns@mitiendamusical.com) to request a return authorization number.
b. Your request for a return authorization must take place within 48 hours of your receipt of the shipment.
c. You must return the complete shipment. Example: If you received a damaged CD you must return the CD, 
graphic inserts and jewel case with tray. 
d. Returns not meeting these requirements will not be honored.
e. Once the above terms are met, we will reship your new product at no additional charge to you, 
as soon as we receive your return.